IT Service Continuity During The Coronavirus Crisis

 

In light of the ongoing coronavirus (COVID-19) outbreak, you may be concerned about how your TMB IT services will operate if the situation escalates and the government encourages widespread self-isolation.

As things stand, TMB is working as normal, but our staff are already fully prepared for remote working. As well as company-issued laptops and full access to email, our IP-based telephony system means TMB team members can be reached via the same phone numbers as usual. This means service desk access will operate as normal, and you can continue to log tickets by emailing [email protected], using the online customer portal at http://176.32.230.14/tmb.uk/clientportal or by calling 0333 900 9051.

Our remote monitoring solutions such as our Fully Managed Security & Maintenance Endpoint Service will continue to operate as normal, so automatic software patching of computers and servers will not be interrupted. 

Site Visits

TMB will, at all times, follow government-issued guidance regarding the coronavirus. We will, of course, endeavour to carry out site visits as planned, but in some situations, it may be necessary to make non-standard arrangements.

If you are aware of any coronavirus cases within your business, or if you need to reschedule a site visit, please contact TMB support or speak to your account manager.

Help With Remote Working

Demand is currently high for remote working solutions. If you are likely to require help from TMB, including sourcing and setting up laptops, we advise letting us know as soon as possible. We can assist with everything from cloud software to infrastructure and telephony.

Hopefully, COVID-19 will not affect your business, but if it does, TMB will ensure your IT solutions do not let you down. If you have any questions or concerns, please get in touch.