TMB Group customers can choose between two levels of service desk cover:
Fully Managed IT Service Desk
Get the technical support you need, when you need it
Whether you need IT support during standard office hours or 24 hours a day, seven days a week, we’ve got you covered. Our Fully Managed Service Desk is available around the clock, giving your users all the assistance they need, with full visibility on their support tickets.
- Proactive monitoring
- Guaranteed response times
- Regular service reports
- Remote assistance
How It Works
TMB Group 8x5 Service Desk
Our standard 8×5 Service Desk offers support during normal office hours.
TMB Group 24x7 Service Desk Uplift
For added security and peace of mind, we recommend our optional 24×7 Service Desk Uplift. With this added to our standard service desk, you’ll be able to get the help you need 24-hours a day, 365 days a year, including weekends and bank holidays.
Key Benefits
- Multiple ways of logging support tickets – contact us via email, phone or our dedicated customer web portal.
- Windows and Mac support.
- Mobile assistance.
- Monthly service reporting.
- Quarterly service review.
- Annual roadmap.
What's Covered?
TMB’s Group service desk team can assist you with a wide variety of common computer issues, including:
- Problems with email and other applications.
- Printing issues.
- Data connectivity problems.
- General hardware failures.
- Virus and malware infections.
- File and folder access problems.